Syoss relauch event

Syoss relauch event

Main category

CROSSOVER

Sub-category

3. Product or Service Launch

Watch the event video

Event Description and Key Objectives

To mark the biggest relaunch in Syoss history, new logo, packaging, and communication platform “You, Intensified” we created The Black World, an immersive, multisensory event that redefined how beauty launch is experienced. The goal: create an emotional connection with key opinion leaders in Croatia through an event that mirrors the intensity of the new Syoss identity. The objective was twofold: amplify awareness for the rebrand through memorable, content-friendly experiences, and strengthen perception of Syoss as a premium, bold, and modern drugstore brand among media and influencers on the Croatian market.

Key challenges

One of the biggest challenges was finding a venue that could accommodate five fully immersive, technically demanding rooms - each requiring isolation, light control, and specific AV setups. No existing venue could deliver that, so we took over a large, empty industrial space and built the entire experience from the ground up. Every wall, every corridor, every transition was custom-built in just two days. We had to coordinate dozens of technicians working simultaneously across scent projection, directional audio, lighting, installations, and more. To truly reflect the Syoss identity, we even developed a custom scent that mimicked the signature fragrance of Syoss products, in collaboration with a perfumer. Every detail was bespoke, but through precise planning and a dedicated team, we brought The Black World to life exactly as envisioned.

Basic information about the event

Name of the organiser

Alert agency

Location

Zagreb, Croatia

Event duration

12/5/2025

Client

Henkel

VOTING LINK

Event results

Creativity

The concept was a complete departure from standard beauty events. Instead of presenting the brand, we intensified it. Just like the campaign claimed. Guests entered a blacked-out world and passed through sensorial chapters: the scent room with Syoss fragrance projection, a pitch-black tunnel with ASMR hair cutting and brushing sounds, an immersive hypnotic visual galaxy, a tactile colonnade of light-beam totems with live product interaction, and a taste experience via a Japanese-inspired seated dinner. Each zone was conceptually tied to the brand and meticulously crafted to deliver both emotional impact and visual content. It was not just a party—it was a journey through intensity.

Innovation

The event was an innovation in format and design. We replaced the classic “event with a stage” model with a fully walkable, narrative-driven space. Every element used technology to activate a sense: scent machines, ASMR sound in the dark, immersive LED visuals, heat of the light beams that could be touched and curated cuisine. The setup also doubled as a content studio. Before all of the guests arrived, brand ambassadors filmed professional reels using the venue as a set. We combined event production, AV technology, and digital storytelling into one synchronized ecosystem, blurring the line between brand experience, content hub and art installation.

Execution

Execution was a feat of precision. Instead of a product presentation, guests moved through five sensory rooms designed to stimulate smell, sound, sight, touch, and taste, culminating in a seated Japanese-inspired dinner. From construction to technical setup, everything was installed and tested 48h prior. Flow management was crucial. Before the official start of the event, ambassadors came in slots to film their professional reels. A team of hostesses briefed every guest about the experience ahead. They also received a detailed flyers to help each guest move smoothly from one room to another without waiting or backflow. The client, Henkel, was involved throughout and approved every stage, from concept to final tech tests. Real-time adjustments ensured that both content creation and guest experience were seamless—without compromise on either side.

Measurable results

Over 100 organic influencer stories were shared—zero paid posts. Brand ambassadors’ professional reels filmed at the event generated over 900,000 views. TikTok creators produced relatable vlogs that reached a younger demographic. Free PR coverage in more than 10 media outlets (worth over €17,000) reached nearly 500,000 people. The ROI was significant: minimal production waste, high engagement, and lasting impact from one single night.

Communication

The event was an integral part of a broader 360° relaunch strategy. While the rebranding campaign ran across different channels, this event served as a hero moment in Croatia, bringing the new “You, Intensified” platform to life through direct experience. We invited relevant beauty and lifestyle influencers, press, and TikTok creators to ensure digital buzz. The space was designed to inspire content creation organically, resulting in significant unpaid visibility. All brand pillars - intensity, Japanese roots, elevated aesthetic, were translated into every detail of the event and communicated consistently across all channels.

Sustainable practices

Sustainability was built into the production, using the technology as much as possible. All key structural and technological elements were rented, significantly reducing waste. Almost no single-use branding was produced. Instead, all boards were just black making them resuable for a different occasion and also paper-based elements were used. The minimalist, monochrome set design allowed for brand adaptability across future events. The result: a visually striking event with minimal environmental impact, proving that bold creative doesn’t require excessive waste.